Why Hire an Online Business Manager

Why Hire an Online Business Manager

7 Jun, 2016

The role of an Online Business Manager is quite different from a Virtual Assistant and you can have both work in your business. It is important to understand the differences between a Virtual Assistant and Online Business Manager. In Australia, most Virtual Assistants are Virtual Industry Professionals or Online Business Managers for the following reasons:

  • they are often proactive rather than reactive and accomplish tasks without you asking.
  • they develop an understanding of your business and keep the cogs turning
  • they understand the bigger picture of your business growth and development
  • they think outside the box
  • they give you ideas for growth and strategy in your business and quite often manage those ideas from start to finish

When you hire a Online Business Manager you get…

MORE TIME: Who doesn’t need more time?

The main goal of an online business manager is to free up your time so that you can work on the things that only you can do or the things that you enjoy most about your business. Now a virtual assistant can free up your time, however you may need to do some further checking and ensure that you have all of the processes in place first, some virtual assistants require an i’s dotted and t’s crossed approach.  It depends on the type of fit that you are after for your business and if you really do want to step away from the day-to-day operations and release yourself from having to oversee every piece of every project.

A TRUSTED PARTNER: Essential to the relationship

Online business managers truly care about their client’s businesses. They normally only work with 3-5 businesses to ensure that they develop the relationship with you as their client. They understand the overall business vision, are excited by the things to come, thrive on the day-to-day operations, they are comfortable with outsourcing and delegating and strive to make the business succeed. They treat the client’s business as if it were their own. In a sense, hiring a good Online Business Manager is like having a trusted partner invested in your business.

A DECISION MAKER: Making all the decisions is exhausting!

Operating a successful business requires a lot of day-to-day decisions and projects are often delayed because business owners don’t have time to handle them all. Fortunately, most decisions don’t have to be made by the business owner. A good online business manager will be willing to make decisions on their client’s behalf. This doesn’t mean they will be making all of the decisions; however, after establishing a guideline with the client, they can certainly handle many issues that arise throughout the day.

COMPLETED PROJECTS: A key component to bigger profits

Aside from the business owner, the Online Business Manager is the workhorse of the business. They spend most of their time planning, organising, and managing the tools, resources and staff within the business. Their focus is to ensure that things are running smoothly and efficiently; answering questions, dealing with unexpected issues in a timely manner, and keeping projects on track so that business goals are met. The seamless transition from one project to the next allows the business owner to stay focused and the business to grow.

Are you considering hiring an Online Business Manager?  Download the full Online Business Manager Guide and give us a call today!

Technology and your client

Technology and your client

27 Apr, 2016

 

Making a decision regarding the types of technology and software you will be using in your business is an important decision that much thought must go into. There are hundreds or thousands of different software programs out there and many aspects of each to consider based on what the software is, what you need it to do, and what features it has to offer.

I recently held a webinar for 1-2-1 Temps (Virtual Assistant network) discussing many types of technology that a Virtual Assistant can use to help a client in their business.  Here is a replay of the webinar and some of my favourite that I use and recommend to help build a virtual relationship with a client.

In this webinar, I take you through all the different types of technology including Skype, Dropbox, File sharing, basic computer maintenance and a few other technical tips and tricks.  If you are a client, looking at working with a VA (virtual assistant) these are the types of technology that you can use to build your team and work with a virtual assistant. They are also some of the technology that you can expect that a Virtual Assistant should know about and can use.  If you are working with an Online Business Manager, the OBM will be able to advise you on the types of technology as well as show you how to set some of these up, depending of course on their expertise.

The software discussed during the webinar normally has a fantastic help section, videos or you can find a host of tutorials on YouTube that discuss in depth how to use the specific technology.  We hope that you enjoy the webinar as much as I enjoyed bringing it to you.

Software links and references from the video

If you would like to attend a future webinar, sign up here for further information

Susan Wilkin; SASI award winner for 2014

Susan Wilkin; SASI award winner for 2014

25 May, 2014

Congratulations to Susan Wilkin our CEO for winning the 2014 SASI Award

The SASI award has always been a huge honour when it comes to the virtual industry in Australia. It always goes to people who are able to successfully help the virtual industry in worthwhile ways. Consequently, the SASI award is often known as the virtual industry award. Announced every year, the award is a means of thanking the individuals who have worked so hard to help the digital world. Most of the recipients of the SASI awards are people who work tirelessly behind the scenes and the award is a way of giving these worthy recipients some acknowledgement.

Although the recipients prefer to work behind-the-scenes, their main aim is to simply help the industry as a whole. Consequently, they don’t tend to get much appreciation for the incredible work that they do.

The award was specifically created by Digital Divas and this year, they have dedicated the award to Susan Wilkin from adminaholics.com – the Virtual Assistant who has been so influential with her performance behind-the-scenes.

Susan Wilkin first took on the role of Executive Officer of AAVIP (Australian Association of Virtual Industry Professionals) in 2012 and has been unstoppable ever since. She has worked very hard to make sure that AAVIP was able to achieve its goals in 2013 and that it is able to reach the levels of success it has now. She has shown unflinching support to the board and volunteered her time for the benefit of all members and virtual assistants.

Susan Wilkin
CEO ADMINaholics